Wildplaces Publishing

[Zen Monkey]

Maybe not the right place to discuss this but nowhere really seems appropriate. First , I have never had any problem with transactions of any kind before with them.
I appreciate there have been fairly significant changes in regard to Descent magazine. This is about the retail side of the organisation. My order has not been despatched though billed on my credit card. Two emails to their email address, numerous phonecalls, none answered. Fifteen days. Anyone any ideas as to how I can get a response and hopefully resolve whatever the problem may be?
Any help would be much appreciated.

 

[Ian Ball]

Descent at wildplaces has never failed me in the past. Spam filter?

 

[Cavematt]

I think this is just a two-person operation, so maybe they have just been on holiday (and given that they have just handed over Descent after decades of nonstop work, who would blame them for going on a nice, long holiday)? I'd say give it another few weeks and then try phoning again; I wouldn't be worrying for at least a month after ordering anything from within caving circles. I'm sure if you need the item urgently and therefore need to source it elsewhere, they would be happy to cancel and refund

 

[Badlad]

I believe Chris and Judith are in Mulu

 

[Zen Monkey]

Many thanks for the replies. Happy knowing what's happening.
As I said, never had a bad experience before.

 

[Zen Monkey]

Just got a lovely email from Chris Howes re:the delay in despatching my order. Yes, they were in Mulu but back home now. And straight back to work. Much appreciated.