Thanks, wellyjen. I'm a bit backward with taking on new technology/software etc. I clicked on the link in your reply - is the link at the very top of the page what I need to click on to download? Or is it further down where there's a black box that says 'Download'? Sorry to be a thicko!
If you follow wellyjen's link and scroll down the page to Installation and then Detailed Instructions there are buttons to download the program for Windows or Macos. Then there are instructions on how to use it - it's 'command line' not a graphical interface, ie, you need to type in instructions in the right format, not click on things. You might find that if you're not used to that kind of thing, it's not for you, but then you only learn by having a go.
I fear you may be hitting my nail on its head here? I'm always worried with these 'techy' things that I might well break something. Not so long ago this phone I'm using decided (for no reason I could see) to just lose the background image I'd put in of my dear old cat, Charlie. I still can't work it out.
Here's the thing - it's not totally one thing or another. It's doing some odd stuff. This morning I was trying to watch something and it wouldn't let me, telling me I have to sign in. Later (perhaps an hour), it let me watch the clip without being signed in. However, when I tried to watch another related clip it blocked me (but saying nothing about signing in just that the content was unavailable). There's no consistency here. I was wondering if this was being rolled out by Google/YouTube on an area by area basis (I'm in north Lancashire). I should add that I wasn't watching anything dodgy or age-related (unless you can describe Stephen Colbert or Jimmy Kimmel as such).
Sadly, Charlie died in 2020 a few months after I took the photo of him on my knee. He was probably around 19 or 20 so reached a pretty good age.
I've just shut the phone down (I don't use my laptop much as hotspotting it off the phone seems to use a lot more data) and cleared the cache and memory. It seems like service has been restored. I'm a bit paranoid about putting much personal data online so don't like signing in/up for anything if I can avoid it. I'm a bit of an old grump and don't like Facebook etc (used to use stuff like that for business but not any more).
