That's not broken, it's been converted (some might say upgraded?) to a basic. If the owner really liked the handle, they should replace it with a CAMP Turbo hand, not another Petzl one IMHO
Edit, I don't understand the pattern of wear/damage at the top of the remaining bit of handle, some weird abuse has been happening to that ascender. It would be good for someone to watch what the owner was doing with it! (and stop them from doing whatever)