Author Topic: Wanted: 1 computer boffin - "couldn't download - virus scan failed"  (Read 744 times)

Offline alastairgott

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I'm having terrible trouble with my PC this week, I can't download any files, I've tried a few things i've found online to fix the problem "couldn't download - virus scan failed" and I cannot fix it.

Does anyone know where I can turn to get some help in fixing this.


And no I've not been trying to download mucky videos  :o

Offline Ian Ball

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Re: Wanted: 1 computer boffin - "couldn't download - virus scan failed"
« Reply #1 on: November 18, 2020, 08:53:46 pm »
What os and browser are you using? Any updates done recently?






Offline alastairgott

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Re: Wanted: 1 computer boffin - "couldn't download - virus scan failed"
« Reply #2 on: November 18, 2020, 09:08:32 pm »
Windows 10 with Microsoft Edge, it automatically updates so I guess I have. and I made sure I had the latest updates as an attempt to fix the problem (so I am fully up to date).

Offline aricooperdavis

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Re: Wanted: 1 computer boffin - "couldn't download - virus scan failed"
« Reply #3 on: November 18, 2020, 09:22:47 pm »
You could try modifying the registry to stop Edge trying to scan the downloads? Although obviously has some security implications!

The key you're looking for is HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows > CurrentVersion > Policies > Attachments and set "ScanWithAntivirus" to 1.

Edit: although I'd start with trying different browsers. If you don't have any you can get Firefox portable downloaded onto a USB stick from a different machine.

Offline alastairgott

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Re: Wanted: 1 computer boffin - "couldn't download - virus scan failed"
« Reply #4 on: November 18, 2020, 09:40:11 pm »
I've checked Chrome and that's not working either, I'll upload Firefox to Onedrive at work tomorrow and then install it on the laptop when i'm at home. and see how deep the gremlins have climbed into my PC.


Offline JoshW

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Re: Wanted: 1 computer boffin - "couldn't download - virus scan failed"
« Reply #6 on: November 19, 2020, 09:37:25 am »
no chance there's some malware that's been downloaded and it's disguised as a virus checker, and is just popping up any time you try to download a file?

Online Roger W

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Re: Wanted: 1 computer boffin - "couldn't download - virus scan failed"
« Reply #7 on: November 19, 2020, 10:26:25 am »
Is your computer showing the correct date?

I had some trouble recently when the button cell in my pc that keeps the clock alive ran out of juice.  Then my antivirus would not let me download anything because it thought it was still 1980 or whenever and didn't recognise the legitimacy of the date on the files I wanted to download.

Fixed by replacing the button cell and re-setting the computer date.
"That, of course, is the dangerous part about caves:  you don't know how far they go back, sometimes... or what is waiting for you inside."   JRR Tolkein: "The Hobbit"

Offline mrodoc

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Re: Wanted: 1 computer boffin - "couldn't download - virus scan failed"
« Reply #8 on: November 19, 2020, 06:41:37 pm »
I'm no expert but I have had updates that screwed things up. The Photos app doesn't work on my PC at present after a Windows update. Presumably a future update will sort it out.

Offline alastairgott

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Re: Wanted: 1 computer boffin - "couldn't download - virus scan failed"
« Reply #9 on: November 19, 2020, 10:20:14 pm »
You boffin Ari, Firefox works. I'll make the switch, as seemingly edge and chrome are gremlin fodder.

Thanks for the quick easy fix :)

Offline Ian Ball

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Re: Wanted: 1 computer boffin - "couldn't download - virus scan failed"
« Reply #10 on: November 19, 2020, 11:21:56 pm »
The new Edge is built on the Chrome platform I believe, so stands to reason the glitch is common.

Offline aricooperdavis

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Re: Wanted: 1 computer boffin - "couldn't download - virus scan failed"
« Reply #11 on: November 20, 2020, 12:00:14 pm »
Thanks for the quick easy fix :)

Glad that's worked, I hope we're not just kicking that can further down the road though!

Offline ChrisJC

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Re: Wanted: 1 computer boffin - "couldn't download - virus scan failed"
« Reply #12 on: November 20, 2020, 12:15:32 pm »
Glad that's worked, I hope we're not just kicking that can further down the road though!

Wise words - get an expert to have a look.

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